FEATURES
Payroll Support Ticketing
Dedicated payroll support ticketing software to automate repetitive tasks.
Payroll Operations
Payroll Governance
Support Ticketing
Ticketing
Prioritise, categorise & assign support tickets.
Team inbox
Track & manage incoming support tickets from multiple channels with one inbox.
Scenario automation
Perform multiple actions on a ticket with a single click by automating repeated actions.
Canned responses
Provide quick, consistent responses to common queries with canned replies.
Collaboration
Work together to quickly & efficiently solve problems.
Collaboration
Invite anyone from within your organisation to resolve complex issues faster.
Share ownership
Share tickets with other users without losing visibility over issue progress.
In-app chat
Avoid repeating yourself to get people up to speed, chat directly within the relevant ticket so everyone is on the same page.
Automation
Automate repetitive payroll support tasks.
Ticket dispatch
Automatically assign tickets to agents / groups based on keywords, requester or properties.
Time-triggered automation
Execute maintenance activities on tickets based on the time lapsed since an event happened.
Event-triggered automation
Set up rules that automate actions when specified events occur in a ticket.
Analytics
Identify problems, plan based on metrics & improve support desk performance.
Curated reports
Understand how different agents / groups are performing. Track ticket volume, time sheets & resolution times.
Dashboards
See what’s on for today & get a real-time view of daily trends, tickets & groups.
Easy export
Export any report or dashboard in a few clicks.
“We’re only a few months in and the Paytools software has already exceeded our expectations. The service provided by their team is exceptional. They are always very prompt when responding to support queries and have even added new features based on our feedback!”
– Dan Watson, Senior Manager Payroll
Want to see our payroll support ticketing software in action?
Book in a quick chat with our team, we’ve got plenty more to show you.